Celia's Place — Where Imaginations Build a Town™ | Operated by CK Imagination Holdings LLC, dba Celia's Place | Last Updated: October 2026
We want every family's experience at Celia's Place to be wonderful. This Refund Policy explains our approach to refunds, credits, and rescheduling for our various services. Questions? Contact us at [email protected] or 725-255-2265.
No refund is issued once a guest has entered the facility.
If a guest has purchased a day-pass admission and requests a cancellation before entering the facility, we will evaluate refund requests on a case-by-case basis. Please contact us as soon as possible.
In the event of a facility closure or service disruption caused by Celia's Place on the day of your visit, we will offer a refund or a complimentary return visit.
3.1 Non-Refundable Deposit. All birthday party bookings require a deposit at the time of reservation. This deposit is non-refundable under all circumstances.
3.2 Rescheduling. You may reschedule without forfeiting your deposit if you notify us at least fourteen (14) days before your party date and reschedule within six (6) months. Requests fewer than fourteen (14) days before the event are not eligible.
3.3 Balance Payments. Balance payments beyond the deposit are refundable with at least fourteen (14) days' notice. They are not refundable for cancellations made within fourteen (14) days of the event.
3.4 Cancellation by Celia's Place. If we must cancel your confirmed party, we will refund your deposit and balance in full, or offer rescheduling at no additional charge.
4.1 Cancellation. Cancel by providing at least thirty (30) days' written notice before your next billing date to [email protected] or 725-255-2265. Benefits remain active through the end of the current paid period.
4.2 No Mid-Period Refunds. We do not prorate or refund membership fees for unused time within a billing period.
4.3 Annual Memberships. Refunds for annual memberships are evaluated at our discretion based on circumstances. Please contact us to discuss.
Full Refund Window: Cancellations submitted at least fourteen (14) calendar days before the first day of a camp or event are eligible for a full refund.
Within 14 Days: Not eligible for a refund. A credit toward a future camp or event may be offered at our discretion.
Partial Attendance: No refund or credit is provided for partial attendance.
Cancellation by Celia's Place: We will provide a full refund if we cancel due to a facility issue or insufficient enrollment.
Force Majeure: If cancellation is caused by circumstances beyond our control, we will make every effort to reschedule. If not possible, we will offer a credit or refund at our discretion.
Approved refunds are returned to the original payment method within seven (7) to ten (10) business days of approval. Time to appear in your account may vary by bank or card issuer.
Email: [email protected]
Phone: 725-255-2265
Website: www.celiasplace.com
Please include your name, contact information, the service or booking in question, and the reason for your request. We will respond within two (2) business days.
CK Imagination Holdings LLC, dba Celia's Place
Las Vegas, Nevada
Phone: 725-255-2265
Email: [email protected]